Patient Service Representative

Dental Care Alliance; Fond du Lac (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance and disability benefits

401(k) plan

Job summary

Floros Family Dentistry in Fond du Lac, WI is seeking a Patient Service Representative to join their clinical team. You will answer phones, schedule appointments, and assist patients with financial arrangements while supporting staff in a team-based environment.

Ideal candidates have at least two years of dental office experience and exceptional customer service skills, plus knowledge of insurance plans. The role offers full-time hours, benefits including health, dental, vision, life,

Qualifications

• Two years or more experience working in a dental practice.
• Strong customer service and communication skills.
• Ability to schedule and manage appointments.

Responsibilities

• Answer phones and greet patients.
• Schedule appointments and maintain the appointment book.
• Assist with patient treatment flow and financial arrangements.

Skills

Customer service

Phone handling

Scheduling appointments

Education

Two years dental practice experience

Job description

Overview

Floros Family Dentistry is looking for a Patient Service Representative in Fond du Lac, WI, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Full-time Schedule: Monday-Thursday 6:30 am - 3:30 pm


• Health, dental, and vision insurance (individual and family coverage)


• Life insurance and disability benefits


• 401(k) plan


• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal


• Respond to patient questions and or concerns according to DCA Policies


• Answering Telephones


• Scheduling Appointments


• Maintaining Appointment Book


• Confirming Appointments


• Follow up on no shows/cancellation of Appointments


• Register Patients on sign in sheet


• Post charges and payments to patient accounts


• Checking voicemail on a daily basis


• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• Two years or more Experience working in a dental practice, Required


• Knowledge of insurance plans (HMO/PPO), is a plus


• Experience answering telephone


• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.