Patient Service Representative

Dental Care Alliance; Midland Park (NJ); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Pay: min$22-max$25 per hour

Part time schedule

Job summary

Dental Care Alliance in Midland Park, New Jersey, is seeking a Patient Service Representative to provide outstanding front-desk support, answer phones, schedule appointments, and assist with treatment planning through patient financial arrangements. You will join a team in a welcoming dental office environment, handle patient inquiries, register patients, post charges, and maintain an orderly waiting area.

Requirements include 2 years in a dental office, insurance knowledge, telephone

Qualifications

• 2 years experience working in a dental office.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Exceptional customer service skills.

Responsibilities

• Answer phones and greet patients while maintaining a friendly, professional atmosphere.
• Schedule appointments and maintain the appointment book.
• Post charges and payments to patient accounts.
• Assist with patient inquiries and financial arrangements according to policies.
• Ensure waiting area is clean and welcoming.

Skills

Customer service

Phone handling

Insurance knowledge

Dental office experience

Job description

Overview

Pediatric Dentistry and Orthodontics Center is looking for a Patient Service Representative in Midland Park, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What We Offer

• Pay: min$22-max$25 per hour
• Part time: Mondays 10am-5pm, Weds 10am-6pm, Thu 12pm-7pm, 2 Saturdays a month 9am-2pm (hours are slightly flexible)

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• 2 years experience working in a dental office
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.