Patient Service Representative

Greater Lawrence Family Health Center, Inc.; Methuen (MA); On-site; USD 37,000 - 52,000; Full time

Job summary

GLFHC in Massachusetts is seeking a bilingual Patient Service Representative to prepare patients for the clinical visit, register patients, verify insurance, and resolve coverage issues.

You will collect co-pays, notify staff of arrivals, help patients enroll in Mass Health or Commonwealth Care, and support scheduling and confidentiality.

Join a mission-driven nonprofit with a strong community focus and opportunities for growth and training.

Qualifications

• Bilingual in English and Spanish.
• High School diploma or GED.
• Training in a medical or administrative field.
• Computer literacy.
• Excellent communication skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Register patients, update demographics, verify insurance.
• Collect co-pays, issue receipts, and balance daily totals.
• Answer incoming calls with scripted greetings; maintain confidentiality.
• Review schedules for accurate demographics and insurance verification.
• Assist patients with enrollment in Mass Health/Commonwealth Care.
• Notify staff of patient arrivals; manage cancellations and rescheduling.
• Resolve insurance issues to ensure coverage for services.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).
• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.).

Qualifications

• Bilingual; Spanish and English
• High School diploma or GED certificate
• Training in a Medical or Administrative field
• Computer knowledge
• Excellent communication skills
• Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.