Patient Service Representative

CommonSpirit Health; Longmont (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Longmont United Hospital is seeking a Patient Service Representative to provide clerical support in a physician clinic. You will greet patients, manage reception, process demographics in the electronic health record, and assist with referrals, billing, and data gathering.

Collaborate with the care team to identify and address barriers to care, schedule appointments, and maintain confidential patient charts and payments at the point of service, ensuring a high standard of patient-centered care.

Qualifications

• High School Diploma or GED required.
• Experience with basic office tasks including telephone answering, reception, and filing.
• Familiarity with medical terminology and medical insurance payers preferred.

Responsibilities

• Greet patients and caregivers and provide assistance reflecting high quality service.
• Verify and update demographic data in the electronic health record; identify barriers to communication and finances.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and adjust patient appointments as needed.
• Maintain confidential patient charts and records and handle payments at time of service.

Skills

Office skills

Clerical abilities

Basic computer skills

Education

High School Diploma or GED

Tools

EHR system

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

At Longmont United Hospital, we treat the entire patient to leverage the powerful connection of body, mind, and spirit in the healing process. Here, your time at work will be spent with a supportive team of employees and leaders that value self-care, flexibility and development opportunities through cross-training and continuing education.
Longmont, Colorado is home to more than 2,000 acres of parks, three public golf courses and numerous trails to hike, bike, walk or run. Located less than an hour away from the Rocky Mountain National Park (ranked the fourth most visited national park in the country in 2017 by the Denver Business Journal), you’ll have easy access to the very best Colorado has to offer.