Patient Service Representative

CommonSpirit Health; Durango (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health's Mercy Hospital in Durango, CO is seeking a Patient Service Representative to provide clerical and front-desk support within a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, manage medical records with accuracy, verify demographics, schedule appointments, and process payments, contributing to quality patient care and efficient operations.

Qualifications

• High school diploma or GED required.
• Previous clerical/front-desk experience preferred.
• Basic knowledge of computer software required.

Responsibilities

• Greet patients and families and provide assistance with a courteous, professional manner.
• Verify and update demographic data in electronic health records; identify barriers to care or payment.
• Gather information to complete medical records, referrals, billing, and treatment needs.
• Schedule and adjust patient appointments as needed.
• Maintain patient charts confidentially and process payments at point of service.

Skills

Reception

Phone handling

Medical records

Charge entry

Team communication

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.

• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.

• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.

• Schedule and confirm patient appointments and revise appointments as needed.

• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED

• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

Mercy Hospital is an 82 bed, acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive 'A' grades for patient safety from The Leapfrog Group. Our providers use state-of-the‑art technology in an environment designed to promote wellbeing and healing of body, mind, and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care and more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year‑round, world‑class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.

Pay Range

$18.60 - $28.83 /hour

We are an equal opportunity employer.