Patient Service Representative

CommonSpirit Health; Lakewood (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

CommonSpirit Health seeks a Patient Service Representative to provide comprehensive clerical support in a physician clinic. You will manage reception, phone coverage, medical records, charge entry, referrals, and information retrieval to support patient care and clinic operations.

Correlated with the healthcare team, you will ensure accurate data, smooth scheduling, and patient-centered service while maintaining confidentiality and efficiency in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software.

Responsibilities

• Greet patients and caregivers with courteous, professional assistance reflecting high‑quality service.
• Verify and update demographic data in the electronic health record and address barriers to care.
• Collect and process information for medical records, referrals, billing, and treatment purposes.
• Schedule, confirm, and adjust patient appointments as needed.
• Maintain patient charts confidentially and handle payment collection at point of service.

Skills

Organizational skills

Communication skills

Attention to detail

Clerical / computer skills

Education

High School Diploma or GED

Tools

Basic office software

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

Located in Lakewood, Colorado, St. Anthony Hospital is a Level I Trauma Center where we provide a full range of medical specialties and health care services to Denver and the surrounding region through our state-of-the-art medical campus and home base for Flight For Life Colorado. With four trauma rooms including the T-10 room, a dedicated field-to-surgery suite ready 24/7 for trauma surgeons and specially trained teams, our staff can provide life-saving care to the most severely ill and injured patients. In 2023, we received our exciting Magnet designation! We are so proud of our staff for this achievement, which is awarded to only 10 percent of hospitals around the world. Numerous other awards, certifications, and accreditations have been granted to us from the American Heart Association; Chest Pain Center (CPC); American College of Cardiology; The Joint Commission's National Quality Approval; the Emergency Nurses Association Lantern Award; NAPBC Accreditation; American College of Radiology and many others. At St. Anthony Hospital. We combine a heritage of expert care with the latest in technology and innovation. If you're looking to be part of a fast-paced environment where you can practice to the top of your profession in trauma, cardiology, stroke, neurosciences, breast imaging, cancer/oncology care, surgery and more.