Referral Clerk

Southern West Virginia Health System; South Charleston (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

403(b) retirement plan with 3% match

Job summary

Southern West Virginia Health System is seeking a compassionate Referral Clerk to coordinate patient referrals, support both patients and providers, and ensure accurate and efficient processing of referrals across regional offices.

The role requires a high school diploma or GED with healthcare admin experience preferred, EMR familiarity, and insurance authorization knowledge. Flexible location, with assignments to Hamlin, South Charleston, Madison, Oceana, or Whitesville offices.

Qualifications

• High school diploma or GED required.
• Two years healthcare administrative experience in the past three years preferred.
• Experience in referral coordination or patient navigation preferred.
• Familiarity with EMR systems and general computer proficiency required.
• Experience with insurance companies and authorization processes preferred.

Responsibilities

• Coordinate all service referrals for SWVHS patients and ensure timely processing.
• Manage documentation within the EMR and act as primary liaison between patients, providers and outside specialists.
• Assist patients with scheduling, insurance authorizations, and community services.
• Support patients in navigating the healthcare system and coordinating referrals.

Skills

Attention to detail

Clear communication

Medical terminology

Confidentiality

Education

High School Diploma or GED

Tools

EMR systems

General computer proficiency

Job description

Title: Referral Clerk

Type: Full Time

Location: Flexible - see below

Hamlin Hours: M-F.

Referral Clerk OPENING! Looking for more than just a job? Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, accident insurance and more, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

We are seeking a compassionate, dependable and detail-oriented Referral Clerk to join our team. This position plays and important role in coordinating referrals, supporting patients and providers, and ensuring referrals are processed accurately and efficiently.

Flexible Work Location:

To provide greater flexibility for our employees and support our regional offices, this position may be based on one of several office locations throughout the area including: Hamlin, South Charleston, Madison, Oceana or Whitesville. The selected candidate will be assigned to the location that best aligns with their geographic area, position needs, and available office resources.

The Referral Clerk coordinates all service referrals for patients of Southern West Virginia Health System (SWVHS). This position ensures timely referral processing, manages documentation within the electronic medical record (EMR), and serves as the primary liaison between patients, providers, and outside specialists. The Referral Clerk supports patients in navigating the healthcare system, including assistance with scheduling, insurance authorizations, and community services.

Competencies:

• Demonstrates attention to detail and ability to manage multiple priorities.
• Communicates clearly and compassionately with patients and providers.
• Understands medical terminology and insurance procedures.
• Maintains professionalism and confidentiality in all interactions.

Education (level and type) and Related Work Experience:

• High school diploma or GED required.
• Two years of healthcare administrative experience (inpatient or outpatient) within the past three years preferred.
• Experience in referral coordination or patient navigation preferred.
• Familiarity with EMR systems and general computer proficiency required.
• Experience with insurance companies and authorization processes preferred.