Patient Service Representative

1400 Baystate Medical Practices, Inc; King Street (CT); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Excellent compensation

Health insurance

Generous PTO – up to 25 days in the 1^

401k retirement plan match

Job summary

Baystate Health in Northampton, MA, is seeking a Full-time Patient Service Representative to join our Cardiology team. You will greet patients, check in and out, and collect copays, while ensuring smooth clinical flow.

You will verify insurances, answer phones, fax medical documents, and support scheduling and billing processes. This role requires clear communication, reliability, and the ability to work in a busy healthcare setting.

Qualifications

• High School Diploma or GED required.
• At least 6 months in a medical office setting preferred.
• Excellent interpersonal and communication skills for a fast-paced environment.
• Familiarity with medical terminology, scheduling systems, billing, and electronic records.

Responsibilities

• Greet patients and manage check-in/check-out and copay collection.
• Verify insurances, answer telephones, and fax medical documents.

Skills

Interpersonal skills

Customer service

Medical terminology

Basic math

Reading and writing

Scheduling systems

Electronic medical records

Billing

Language skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Electronic medical records

Job description

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Cardiology team in Northampton, MA.

RESPONSIBILITIES

Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE

Full-time, 40 hours a week Monday through Friday, 8:30-5pm No weekends, No holidays

LOCATION

325 King St. Northampton, MA

QUALIFICATIONS

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve –

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education: GED or HiSET (Required)

Certifications: Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield