Patient Service Representative

Sandhills Medical; Kershaw (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sandhills Medical seeks a Patient Service Representative to handle patient registration, scheduling, and insurance verification, ensuring a helpful and welcoming front-office experience. This role requires English/Spanish fluency, HIPAA awareness, and accurate data entry in the EHR.

You will greet patients, collect demographics and insurance details, confirm appointments, process co-pays, and guide patients through the Sliding Fee Discount Program as needed.

Qualifications

• High school diploma required.
• Fluent in English and Spanish.
• Extensive knowledge of medical terminology, procedures and diagnosis.
• Knowledge of healthcare insurance and office scheduling.
• Proactive identifies/rectifies problems to avoid potential service issues.
• Strong communication, organization and customer service skills.
• Willingness to occasionally work flexible hours.

Responsibilities

• Register new and returning patients and collect accurate demographic and insurance information in the EHR system.
• Schedule, reschedule, and confirm patient appointments based on provider availability.
• Verify Medicaid, Medicare and private insurance eligibility and determine SFDP qualification.
• Collect co-payments and balances; provide financial assistance information.
• Maintain patient records in compliance with HIPAA and organizational policies.
• Balance cash drawers and assist with daily reports.
• Collaborate with clinical staff to ensure smooth patient flow and timely communication.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Attention to detail

Education

High school diploma

Tools

EHR: eClinicalWorks

Job description

The Patient Service Representative (PSR) at Sandhills Medical (SM) plays a vital role in delivering high-quality patient services. This position is responsible for patient registration, scheduling, insurance verification, and front office operations while ensuring an outstanding patient experience. The PSR is expected to adhere to SM policies, HIPAA regulations, and SM’s mission to provide accessible and compassionate healthcare to the community.Patient Experience & Customer ServiceWarmly greet patients and visitors upon arrival, ensuring a friendly and professional atmosphere.Provide exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.Maintain strict patient confidentiality in compliance with HIPAA regulations and SMF policies.Assist patients with completing necessary forms and direct them to appropriate departments as needed.Scheduling & RegistrationSchedule, reschedule, and confirm patient appointments based on provider availability and patient needs.Register new and returning patients, ensuring accurate demographic and insurance information is collected and entered into the Electronic Health Record (EHR) system (eClinicalWorks preferred).Verify Medicaid, Medicare, and private insurance eligibility, as well as determine patient qualification for the Sliding Fee Discount Program (SFDP).Educate patients on appointment procedures, required documentation, and any out-of- pocket costs.Billing & PaymentsCollect co-payments, outstanding balances, and sliding fee scale payments at the time of service.Provide patients with financial assistance information and guidance on applying for the Sliding Fee Discount Program (SFDP).Issue receipts and maintain accurate financial records in coordination with SMF’s billing department.Administrative & Compliance ResponsibilitiesEnsure all patient records are accurately maintained and updated in the EHR system.Scan and upload necessary documentation, including identification, insurance cards, and consent forms.Assist in daily reports, balancing cash drawers, and reconciling payments.Adhere to Sandhills Medical Foundation’s compliance policies, quality improvement initiatives, and FQHC operational standards.Collaboration & TeamworkWork closely with clinical staff, providers, and fellow front office personnel to ensure smooth patient flow.Communicate effectively with patients and colleagues regarding appointment delays, cancellations, or rescheduling needs.Attend team meetings, training sessions, and ongoing professional development opportunities.Schedule, reschedule, and confirm patient appointments based on provider availability and patient needs.Knowledge/Skills Requirements:High school diplomaExtensive knowledge of medical terminology, procedures and diagnosisFluent in both English and SpanishKnowledge of business operation procedures, healthcare insurance and office schedulingProactively identifies/rectifies problems to avoid potential service issuesMultitasking with a high sense of urgency, communication, phone etiquette, initiative and adaptability, customer service, organizational and time management skills, attention to detail, computer proficiency, scheduling, and maintain professionalism.Willingness to occasionally work flexible hours in order to meet the organization’s needs/demands.