Patient Service Representative

Sandhills Medical; Jefferson (SC); Presencial; USD 19 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bilingual work environment

Resumo da oferta

Sandhills Medical in South Carolina is seeking a Patient Service Representative to handle front desk operations, patient registration, insurance verification, and appointment scheduling. The role emphasizes delivering an exceptional patient experience in a HIPAA-compliant environment and using the EHR system (eClinicalWorks preferred).

The ideal candidate is bilingual (English/Spanish) with strong customer service and multitasking skills, and is willing to work flexible hours in a clinic

Qualificações

• High school diploma required.
• Extensive knowledge of medical terminology, procedures and diagnosis.
• Fluent in English and Spanish.
• Knowledge of healthcare insurance, office scheduling, and billing processes.
• Strong multitasking and communication skills.
• Willingness to work flexible hours.

Responsabilidades

• Register new and returning patients with accurate demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on provider availability.
• Verify Medicaid, Medicare, and private insurance eligibility.
• Educate patients on procedures, documentation, and potential out-of-pocket costs.
• Collect co-pays and process payments; provide information on Sliding Fee Discount Program.
• Maintain patient records in the EHR and ensure HIPAA compliance.

Conhecimentos

Bilingual English/Spanish

Medical terminology

Customer service

Office scheduling

HIPAA compliance

Formação académica

High school diploma

Ferramentas

EHR system (eClinicalWorks preferred)

Descrição da oferta de emprego

The Patient Service Representative (PSR) at Sandhills Medical (SM) plays a vital role in delivering high-quality patient services. This position is responsible for patient registration, scheduling, insurance verification, and front office operations while ensuring an outstanding patient experience. The PSR is expected to adhere to SM policies, HIPAA regulations, and SM’s mission to provide accessible and compassionate healthcare to the community.Patient Experience & Customer ServiceWarmly greet patients and visitors upon arrival, ensuring a friendly and professional atmosphere.Provide exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.Maintain strict patient confidentiality in compliance with HIPAA regulations and SMF policies.Assist patients with completing necessary forms and direct them to appropriate departments as needed.Scheduling & RegistrationSchedule, reschedule, and confirm patient appointments based on provider availability and patient needs.Register new and returning patients, ensuring accurate demographic and insurance information is collected and entered into the Electronic Health Record (EHR) system (eClinicalWorks preferred).Verify Medicaid, Medicare, and private insurance eligibility, as well as determine patient qualification for the Sliding Fee Discount Program (SFDP).Educate patients on appointment procedures, required documentation, and any out-of- pocket costs.Billing & PaymentsCollect co-payments, outstanding balances, and sliding fee scale payments at the time of service.Provide patients with financial assistance information and guidance on applying for the Sliding Fee Discount Program (SFDP).Issue receipts and maintain accurate financial records in coordination with SMF’s billing department.Administrative & Compliance ResponsibilitiesEnsure all patient records are accurately maintained and updated in the EHR system.Scan and upload necessary documentation, including identification, insurance cards, and consent forms.Assist in daily reports, balancing cash drawers, and reconciling payments.Adhere to Sandhills Medical Foundation’s compliance policies, quality improvement initiatives, and FQHC operational standards.Collaboration & TeamworkWork closely with clinical staff, providers, and fellow front office personnel to ensure smooth patient flow.Communicate effectively with patients and colleagues regarding appointment delays, cancellations, or rescheduling needs.Attend team meetings, training sessions, and ongoing professional development opportunities.Schedule, reschedule, and confirm patient appointments based on provider availability and patient needs.Knowledge/Skills Requirements:High school diplomaExtensive knowledge of medical terminology, procedures and diagnosisFluent in both English and SpanishKnowledge of business operation procedures, healthcare insurance and office schedulingProactively identifies/rectifies problems to avoid potential service issuesMultitasking with a high sense of urgency, communication, phone etiquette, initiative and adaptability, customer service, organizational and time management skills, attention to detail, computer proficiency, scheduling, and maintain professionalism.Willingness to occasionally work flexible hours in order to meet the organization’s needs/demands.