Patient Service Representative

Akron Children's; Canton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide comprehensive front-desk and administrative support in a busy healthcare setting. You will greet patients, collect co-pays, and coordinate scheduling and visits to ensure a positive patient experience.

The role emphasizes HIPAA compliance, strong organizational skills, and proficient use of Microsoft Office. Prior experience in healthcare and scheduling systems is preferred, with a high school diploma as a baseline

Qualifications

• High school diploma or equivalent required.
• Healthcare experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills and basic math for processing co-pays.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Greet and assist patients and families, providing a prompt, caring response to questions and requests.
• Perform front-desk duties including visit preparation, co-pay collection, and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Assist with insurance co-pay processing and third-party payors as needed.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload and deadlines.
• Ensure waiting room and work areas are clean and orderly.
• Support HIPAA compliance in all duties and interactions.
• Provide cross-coverage for clerical tasks as required.

Skills

Interpersonal

Scheduling

HIPAA compliance

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

Scheduling system

Medical terminology

Job description

40 hrs/ Weekly

Full-Time

On-Site

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite