Patient Service Representative

Solis Mammography; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Paid Holidays

Backup Child/Adult Care

Job summary

Solis Mammography is seeking a Patient Service Representative in Katy, TX to support patient care and front-office operations. You will greet patients, register demographic and insurance information in our RIS, and assist with form completion.

Hours are 9 am–5 pm, Monday–Friday, with some Saturdays. Bilingual English/Spanish is strongly preferred to assist a diverse patient population and ensure accurate billing and patient flow.

Qualifications

• High School diploma.
• Bilingual English/Spanish strongly preferred.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Experience using Microsoft Office Suite: RIS software preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients including input of demographic and insurance information into our RIS and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality.
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary.
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary.
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures

Skills

Bilingual English/Spanish

Healthcare registration experience

Customer service experience

Basic math/calculation

Microsoft Office

RIS software

Education

High School diploma

Tools

RIS software

Microsoft Office

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

,

Patient Service Representative

Work Location:

Katy, willing to travel to other centers for coverage as needed

Work Hours:

9 am - 5 pm, Monday through Friday, with some Saturdays.

Department Highlights

• Group of wonderful hard-working women who support each other.
• We have a social committee who plans events for team building
• We like to have fun and celebrate each other.

Here Is What You Will Need

• High School diploma;
• Bilingual English/Spanish strongly preferred
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
  • requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work, earning this prestigious award for multiple years running.
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.