Patient Service Representative

Peninsula Orthopaedic; Hotton Acres (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Peninsula Orthopaedic in Salisbury, MD is seeking a Patient Services Representative to greet patients and efficiently collect and enter information into EMR and PM systems. This role supports multiple locations as needed, including Seaford, Millsboro, and Ocean Pines.

The position requires excellent customer service, strong communication skills, and attention to detail. Prior experience in a medical office is a plus, with a focus on accuracy and patient satisfaction.

Qualifications

• High School graduate or equivalent.
• At least two years in a front desk/customer support role.
• Previous experience in a medical office or hospital setting is a plus.

Responsibilities

• Greet patients arriving for appointments.
• Gather, verify and enter patient information into EMR/PM systems.
• Register patients with accurate demographics and insurance information.
• Collect co-pays and post to batch; reconcile batch with Accounts Receivable.
• Maintain confidentiality and adhere to HIPAA, OSHA and IT policies.
• Provide concierge coverage and support to physicians and staff.

Skills

Customer service

Communication skills

Attention to detail

Education

High School graduate or equivalent

Tools

EMR/PM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Salisbury, MD, US

2 days ago Requisition ID: 1002

Salary Range: $17.54 To $20.30 Hourly

Position Summary

This position is primarily for our Salisbury location; however, employees will need to go to our Seaford, Millsboro, and Ocean Pines locations as needed for vacations, etc. The Patient Services Representative is responsible for greeting patients and gathering, verifying and entering all information into the EMR and PM systems on all incoming patients.

Position Responsibility

• Supports Peninsula Orthopaedic’s vision, mission and values and follows all policies and procedures
• Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties
• Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements
• Registers patients with accurate and complete demographics
• Obtains correct insurance information and referrals, or waivers if appropriate
• Obtains patient medical history information
• Collects co-pays/monies due upon check-in and posts to batch
• Reconciles batch before turning it over to Accounts Receivable department
• Covers assigned area with limited absenteeism during shift
• Provides Concierge coverage when needed
• Greets all patients arriving for appointments
• Prepares patients for their exams with the provider by supplying them with the proper intake forms and instructions upon arrival
• Maintains a professional/pleasant demeanor at all times
• Works effectively with physicians and staff
• Maintains ethical conduct and possesses thorough attention to detail
• Demonstrates expert communication skills
• Possesses expert customer service skills with a focus on problem resolution to complex issues
• Other duties as assigned by management

Qualifications

• High School graduate or equivalent
• At least two years in a front desk/customer support role
• Previous experience in a medical office or hospital setting a plus

Physical Demands

Must be able to stand or sit for an extended period of time.

Must be able to walk, talk, hear, sit, stand, bend, and lift up to 25lbs.