Patient Service Representative

Chase-Brexton-Health-Care; Baltimore (MD); On-site; USD 24,562 - 31,574; Full time

Job summary

Chase-Brexton-Health-Care in Baltimore, MD seeks a Regular Full-Time PSR to support daily office operations, including patient registration, telephone coverage, and referrals. You will help deliver quality patient services through friendly interactions and adherence to policies.

The role requires strong customer service skills, attention to detail, and ability to work with diverse patient populations. Scheduling, data entry, and confidential record handling are key parts of the job.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Experience in a medical office with EMR systems preferred.

Responsibilities

• Answer telephone inquiries and route calls to appropriate areas.
• Greet patients and visitors and provide courteous service.
• Register patients and verify records in the system.
• Handle patient payments and reconcile daily cash.
• Support scheduling and coordination of referrals.
• Maintain patient confidentiality in compliance with privacy laws.

Skills

Customer service

Attention to detail

Communication

Data entry

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Baltimore, MD, US

Salary Range: $17.83 To $22.92 Hourly

JOB SUMMARY

Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed. Ensures delivery of quality patient services through utilization of patient-focused processes, established work standards, and policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

COMMUNICATION

• Answers telephone and responds to inquiry, directs caller to appropriate area, or initiates triage slip for medical personnel response.
• Greets and directs patients, salespeople, and visitors with courtesy and discretion, providing exemplary customer service.
• Effectively manages calls and deals with patient requests and complaints.
• Reads, comprehends, and applies knowledge about insurance co-pays, deductibles, and other insurance-related information.
• Detects and corrects errors, completes forms, obtains needed information, and maintains logs and files.

WORKPLACE COMPUTERS AND EQUIPMENT

• Registers patients and verifies that patient\'s record is up to date and accurate. Enters appropriate changes in CPS.
• Accurately enters confidential personal health information and financial information into CPS. Verifies insurance information.
• Manages files, initiates and replies to record requests, photocopies records and documents for billing and/or legal services; sends and receives information via facsimile or email, complying with all laws pertaining to medical records.
• Supports walk-in patients by guiding them into the schedule.

COMPLIANCE QUALITY & POLICY

• Complies with federal and local patient privacy laws.
• Verifies patient and/or guardian identification.

CHECKING, EXAMINING, AND RECORDING

• Collects and applies patient payments, adjustments, and reconciles daily cash reports.

TEAMWORK

• Assists in coverage for other areas.
• Performs other tasks as needed under the direction of the lead PSR and/or Director of Operations.
• Maintains open relationships and lines of communication with co-workers.

SKILLS/ABILITIES

• Ability to deliver exceptional customer service by empathizing with customer/patient needs.
• Skilled at working with diverse patient populations.
• Analytical and critical thinking skills to resolve conflicts and problem-solve to meet customer needs.
• Data entry skills with ability to check accuracy of detail work such as correct spelling of names, numbers, dates and times.
• Ability to plan, prioritize, and organize work and adapt to possible changes to plan as necessary.

EDUCATION AND/OR EXPERIENCE

• Required: High school, G.E.D. or equivalent.
• Required: One year of customer service experience.
• Desired: Experience in a medical office; experience with Electronic Medical Records Systems.

Schedule: Monday-Thursday: 10:30am-7:00pm; Friday: 9:00am-5:30pm.