Patient Service Representative

Asante; Grants Pass (OR); On-site; USD 23,000 - 34,000; Full time

Job summary

Asante Institute is seeking a Patient Services Representative (PSR) for our Grants Pass location, with team support across Grants Pass and Medford. Roles may be at PSR1 or PSR2 level, salary varies by experience, and shifts run Monday-Thursday 7:45–17:15 and Friday 8:00–12:00.

The position emphasizes greeting patients, scheduling, registrations, copay collections, and front-end balance management. The role requires clerical or healthcare customer service experience; PSR2 favors at least two

Qualifications

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required.
• Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting.

Responsibilities

• Greet and direct patients and visitors.
• Manage telephones and messages according to established protocols.
• Schedule and register patients, including copay collection and time-of-service account management.
• Perform charge entry for patient visits and post cash to patient accounts.
• Ensure accurate front-end processes and maintain patient balances at time of service.

Skills

Customer service experience

Clerical/administrative experience

Healthcare setting experience

Job description

Additional Position Details: FTE: 1.000000 | Full Time | Monday-Thursday/0745-1715 and Friday/0800-1200 | This role is primarily for our Grants Pass location, but the team supports both our Grants Pass and Medford locations

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.

Starting Wage

• PSR1- $16.99-$23.38 per hour, depending on experience
• PSR2- $18.09-$24.88 per hour, depending on experience

Position Summary

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level:

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required

Required Experience For The Patient Service Rep 2 Level

• Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, We Are Guided By Our Values

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.