Patient Service Representative

Tenet Healthcare; El Paso, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Education opportunities

HSAs/FSAs

Employee assistance

Pet insurance

Job summary

Tenet Physician Resources is hiring for a non-exempt medical office front desk position focused on delivering patient-focused scheduling, check-in/check-out, insurance verification, and co-pay collection in a physician practice setting.

The role emphasizes patient greeting, data entry into the electronic system, and enrollment in the patient portal while maintaining HIPAA standards and excellent customer service.

Qualifications

• High school diploma or GED required; completion of medical office assistant program preferred.
• Two years of customer service experience, preferably in a medical office setting.
• Certification in healthcare management/administration preferred.

Responsibilities

• Greet patients and answer office phones, schedule and confirm appointments.
• Verify patient demographics and insurance in the electronic system.
• Assist in check-in/check-out, collect co-pays, and post charges.
• Explain and enroll patients in the patient portal.
• Support referral processing and scheduling; ensure HIPAA compliance.

Skills

Customer service

HIPAA compliance

Data entry

Phone etiquette

Education

High school diploma or GED

Medical office assistant program

Tools

EHR system

Billing software

Job description

Overview

Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

#LI-RF1

Organization Description

Providence Medical Partners, within El Paso Physician Network, provides primary and specialty healthcare services you can trust through an experienced team of medical professionals. Our distinguished network of providers offers high quality care with compassion for all ages and always strives to exceed your expectations.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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