Clinic Patient Representative - Multi Specialty

CHRISTUS Health System; Alamogordo (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Alamogordo, NM seeks a friendly medical office clerk to arrange efficient patient registrations, collect accurate insurance details, and support scheduling and chart maintenance. You will handle front-desk duties, verify authorizations, and ensure smooth flow of daily operations.

The role requires basic clerical skills and familiarity with insurance terminology; bilingual is a plus. Typical hours are 8AM-5PM, Monday through Friday, for a full-time position with strong patient

Qualifications

• Typing and 10-key calculator skills.
• Familiarity with medical office software and insurance processes.
• Good customer service and communication abilities.

Responsibilities

• Registers patients for appointments and collects accurate demographic and insurance information.
• Pre-register via phone calls and schedule appointments.
• Collects co-pays and posts to patient accounts; balances cash drawer.

Skills

Typing

10-key calculator

Computer literacy

Education

High School diploma or equivalent

Tools

Medical office software

Insurance knowledge

Job description

Summary

According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Answer practice phones and schedule patient appointments.
• Accurately registers arriving patients for appointments and accurately gathers all necessary information.
• Accurately scans/receives all required documents into the patient’s account.
• Faxes notifications to insurance companies that require it.
• Pre-register via phone calls.
• Assure prompt patient services with a professional, kind attitude.
• Request medical records for new/referred patient.
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit.
• Update patient information on a regular basis to include address, phone number, and insurance information.
• Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts.
• Collects patients’ co-payments and outstanding balances at the time of service and posts to the account and daily log.
• Balances designated cash drawer at the end of shift.
• Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols.

Requirements

Education

• High School diploma or equivalent.

Experience

• Clerical training that includes typing, 10 key calculator, and computer knowledge.
• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).
• Medical Office experience preferred.
• Bilingual preferred.

Licenses, Certification, or Registrations

• Current American Heart -Basic Life Support (BLS)card.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time