Patient Service Representative

Mountain Region; Colorado Springs (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

CommonSpirit Health seeks a Patient Service Representative to support a physician clinic with reception, telephone coverage, medical records, charge entry, referrals, and information retrieval. You will collaborate with the healthcare team to meet patient needs and uphold quality care and operational efficiency.

Ideal candidates bring strong organizational and clerical skills, precise medical record management, and clear communication.

Qualifications

• High School Diploma or GED required.
• Previous office/reception experience preferred.
• Familiarity with medical terminology and medical insurance payers preferred.

Responsibilities

• Greet patients and provide assistance with high-quality service.
• Verify and update demographic data in the EHR.
• Gather data for records, referrals, billing, and treatments.
• Schedule and manage patient appointments.
• Maintain patient charts and process payments at time of service.

Skills

Organizational skills

Clerical skills

Communication skills

Education

High School Diploma or GED

Tools

EHR systems

Office software

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records, including importing and communicating scanned documents. Obtain and process appropriate payments at time of service.

This Patient Service Representative works at our NorthCare location in Colorado Springs, doing scheduling, insurance verification, and authorizations.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.