Patient Service Representative

Rochester Regional Health; City of Rochester (NY); On-site; USD 23,000 - 27,000; Part time

Job summary

Rochester Regional Health's Unity Hospital is seeking a warm, friendly Patient Service Representative to greet visitors, assist patients and coordinate front-desk activities within the department. You are the first point of contact for patients, families, providers and staff, delivering exceptional customer service to keep the unit running smoothly.

In this part-time role, you will handle check-in/check-out, explain unit processes, update patient charts and support the Clinical Nurse Leader with

Qualifications

• Friendly, welcoming demeanor essential for front-desk roles.
• Excellent verbal and written communication with patients and staff.
• Ability to multitask and prioritize in a busy hospital environment.

Responsibilities

• Check-in and check-out patients; answer questions and guide visitors.
• Maintain unit information boards and assist with daily patient activities.
• Process physician orders and manage paper/electronic medical records as needed.

Skills

Customer service

Communication skills

Multitasking

Job description

Summary

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.

STATUS:

Part-Time

LOCATION:

Unity Hospital

DEPARTMENT:

UH 2700

SCHEDULE:

Every Other Weekend- 3:00pm to 11:00pm

ATTRIBUTES

• Friendly, warm, inviting disposition
• Exceptional communication skills and professional behavior
• Ability to multitask and prioritize commitments

Responsibilities

• Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
• Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
• Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$16.75 - $19.50

City

Rochester

Postal Code

14626

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.