Patient Service Representative

Rochester Regional Health; Town of Greece (NY); On-site; USD 23,000 - 26,000; Part time

Job summary

Rochester Regional Health is seeking a Part Time Patient Service Representative at Unity Hospital in the General Surgeries department. The role supports patient check-in/check-out, answers questions, and provides customer service on a busy hospital unit.

The schedule spans 7:00 AM–3:00 PM and 3:00 PM–11:00 PM on weekdays with every other weekend coverage. Candidates should demonstrate friendly, warm interaction, exceptional communication, and the ability to multitask while maintaining

Qualifications

• Must demonstrate exceptional customer service skills and professional behavior.
• Experience with check-in/check-out and patient/family interaction preferred.
• Ability to coordinate daily activities and communicate unit needs clearly.

Responsibilities

• Manage patient check-in and check-out and explain unit processes; assist patients and families with questions.
• Round on the unit and provide courteous service to each patient as needed.
• Maintain unit information flow, update charts and reports, and support daily staff assignments.

Skills

Communication skills

Multitasking

Customer service

Professional demeanor

Job description

SUMMARYAs a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.STATUS: Part TimeLOCATION: Unity HospitalDEPARTMENT: General SurgeriesSCHEDULE: Monday–Friday: 7:00 AM–3:00 PM and 3:00 PM–11:00 PMEvery other weekendATTRIBUTESFriendly, warm, inviting dispositionExceptional communication skills and professional behaviorAbility to multitask and prioritize commitmentsRESPONSIBILITIESPatient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistanceUnit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unitMedical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical recordsEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$16.75 - $18.92CITY:RochesterPOSTAL CODE:14626The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.