Patient Service Representative

Aliniti; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

Life Insurance

Skincare allowance

Procedure discount

Complimentary Botox/Dysport/filler

Job summary

The Plastic Surgery Group in Cincinnati, OH is seeking a warm, organized Patient Service Representative to join our front office team. The primary location is Rookwood with travel to West Chester and Northern Kentucky as needed. Full-time is preferred, with part-time considered.

You will handle front desk tasks, check-in/out, scheduling, patient communications, and insurance eligibility while delivering exceptional service in a fast-paced medical setting.

Qualifications

• Customer service experience with a positive, can-do attitude.
• Healthcare or medical office experience preferred.
• Ability to handle upset or frustrated patients with professionalism and care.
• Comfortable spending a good portion of the day on the phone.
• EMR experience is a plus.
• Familiarity with HIPAA and patient privacy expectations is a plus.

Responsibilities

• Welcome patients and create a friendly, professional first impression.
• Check patients in and out accurately and efficiently.
• Collect paperwork, verify information, and scan documents.
• Run eligibility and collect co-pays, balances, and procedure fees.
• Schedule and reschedule appointments.
• Answer incoming calls, check voicemail, route calls, and take messages.
• Support daily office flow, including email, faxing, and follow-up tasks.
• Help maintain a clean, organized, patient-ready front office.
• Assist with end-of-day balancing and other administrative support as needed.

Skills

Customer service

Healthcare exposure

Phone skills

EMR experience

HIPAA knowledge

Calm under pressure

Job description

Patient Service Representative | The Plastic Surgery Group

Primary location: Rookwood | Travel to West Chester and Northern Kentucky as needed

Full-time preferred | Part-time considered

The Plastic Surgery Group is one of Cincinnati’s premier plastic and aesthetic surgery practices, with three locations across the region. We’re looking for a warm, organized, and people-first Patient Service Representative to join our front office team.

The Plastic Surgery Group is looking for a Patient Service Representative to support patients across multiple points of their visit experience. This is a rotating role that combines responsibilities from the front desk, check-out, and switchboard, so it is ideal for someone who enjoys variety, is comfortable on the phone, and takes pride in delivering excellent service.

What you’ll do

• Welcome patients and create a friendly, professional first impression
• Check patients in and out accurately and efficiently
• Collect paperwork, verify information, and scan documents
• Run eligibility and collect co-pays, balances, and procedure fees
• Schedule and reschedule appointments
• Answer incoming calls, check voicemail, route calls, and take messages
• Support daily office flow, including email, faxing, and follow-up tasks
• Help maintain a clean, organized, patient-ready front office
• Assist with end-of-day balancing and other administrative support as needed

What we’re looking for

• Customer service experience with a positive, can-do attitude
• Healthcare or medical office experience preferred
• Ability to handle upset or frustrated patients with professionalism and care
• Comfortable spending a good portion of the day on the phone
• Comfortable with technology; EMR experience is a plus
• Familiarity with HIPAA and patient privacy expectations is a plus
• Must be willing to occasionally cover our West Chester and Northern Kentucky locations

Schedule & Location

• Monday — Thursday: 8:30 AM — 5:00 PM
• Friday: 8:00 AM — 4:00 PM
• Primary location: Rookwood (Cincinnati, OH), but must be willing to travel to West Chester and Northern Kentucky when coverage is needed.
• Full-time is preferred, but part-time candidates will also be considered.

What We Offer (after 90 days)

We may not be a large hospital system, but we take care of our people — and we offer something a little more unique:

• Paid Time Off (PTO)
• Life Insurance
• $40/month skincare product allowance
• $100/month discount on aesthetic procedures
• Complimentary Botox, Dysport, and filler