Patient Service Representative

Prime Healthcare; Chicago (IL); On-site; USD 49,285,000 - 69,515,000; Full time

Job summary

Prime Healthcare's Saint Mary of Nazareth Hospital in Chicago, IL seeks a Patient Services Representative for the Outpatient Behavioral Health department. The role focuses on scheduling, coordinating appointments, and ensuring accurate patient data flow to care teams.

The position requires at least 6 months of scheduling/patient intake experience, high school diploma, and strong English communication. Medical terminology knowledge and insurance verification skills are a plus; bilingual Spanish

Qualifications

• A minimum of 6 months scheduling/patient intake experience in a healthcare setting.
• High school diploma or equivalent required.
• Ability to read, write and speak English required.
• Strong computer skills required.
• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers.

Responsibilities

• Schedules and coordinates patient appointments with providers.
• Manages flow of information to physicians, nursing staff, therapists and clerical staff.
• Verifies insurance eligibility and benefits for appointments and procedures.
• Obtains and verifies accurate patient demographics and insurance information.
• Updates patient account information as needed.

Skills

Computer skills

Medical terminology

BLS certification

Education

High school diploma

Tools

Insurance verification systems

Job description

Overview

• Department: Outpatient Behavioral Health
• Schedule: Full Time, 8:00 am - 4:30 pm
• Hospital: Saint Mary of Nazareth Hospital
• Location: 2233 W Division St, Chicago, IL 60622
• Compensation: $17.20 to $24.26 per hour

Responsibilities

The Patient Services Representative routinely schedules and coordinates patient appointments with provider, manages flow of information to physicians, nursing staff, therapists, clerical staff, etc. as necessary to maintain operations, and prioritizes workload to facilitate efficient flow of information messages. The Patient Services Representative also works with coworkers, other departments and outside companies, assisting with the provision of safe, efficient and quality patient care. Verifies insurance eligibility, and benefits for appointment, procedures or other services including those that require prior authorizations, ensuring communication of patient responsibility to the patient or responsible party. Obtains and verifies accurate patient demographic and insurance information and accurately updates patient account information as needed.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• Position requires a high degree of collaboration and customer service with both internal and external customers.
• A minimum of 6 months previous scheduling/patient intake experience in a healthcare setting required.
• High school diploma or equivalent required.
• Ability to read, write and speak English required.
• Strong computer skills required.
• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers8
• Ability to multi-task, prioritize needs to meet required timelines9
• Courteous and professional communication skills required to interact with internal and external customers.
• Strong clerical and organizational skills needed to perform record keeping and scheduling duties.
• Knowledge of Medical Terminology.
• BLS (AHA) certification preferred.

Pay Transparency

Saint Mary of Nazareth Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.20 to $24.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Bilingual Spanish Speaking Preferred.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf