Patient Service Rep - Primary Care Clinic

Saint Francis Hospital; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Prime Healthcare Illinois Medical Group is hiring a Patient Services Representative in Chicago to schedule patient appointments and coordinate with physicians and staff. Strong customer service and English proficiency are required, along with solid computer skills and knowledge of insurance verification.

At least a high school diploma is required. The role supports patient flow, manages demographic data, and assists with accurate record keeping in a fast-paced clinic environment.

Qualifications

• Requires collaboration and strong customer service with internal and external customers.
• Minimum 6 months scheduling/patient intake experience in healthcare.
• High school diploma or equivalent required.
• Ability to read, write and speak English required.
• Strong computer skills required.
• Knowledge of standard insurance verification requirements.

Responsibilities

• Routinely schedules and coordinates patient appointments with providers.
• Manages flow of information to physicians, nursing staff, and clerical staff to maintain operations.
• Verifies insurance eligibility and benefits for appointments or procedures, including prior authorizations.

Skills

Scheduling

Customer service

Communication

English fluency

Data entry

Insurance verification

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Electronic Health Records

Scheduling software

Job description

Overview

Department: Primary Care

Schedule: Full Time Days, Mon-Fri, Hours range from 6:30a-5:30p

Facility: Prime Healthcare St Francis Primary Care Clinic

Location: 3048 W Peterson, Chicago, IL

Responsibilities

The Patient Services Representative routinely schedules and coordinates patient appointments with provider, manages flow of information to physicians, nursing staff, therapists, clerical staff, etc. as necessary to maintain operations, and prioritizes workload to facilitate efficient flow of information messages. The Patient Services Representative also works with coworkers, other departments and outside companies, assisting with the provision of safe, efficient and quality patient care. Verifies insurance eligibility, and benefits for appointment, procedures or other services including those that require prior authorizations, ensuring communication of patient responsibility to the patient or responsible party. Obtains and verifies accurate patient demographic and insurance information and accurately updates patient account information as needed.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• Position requires a high degree of collaboration and customer service with both internal and external customers.
• A minimum of 6 months previous scheduling/patient intake experience in a healthcare setting required.
• High school diploma or equivalent required.
• Ability to read, write and speak English required.
• Strong computer skills required.
• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers
• Ability to multi-task, prioritize needs to meet required timelines
• Courteous and professional communication skills required to interact with internal and external customers.
• Strong clerical and organizational skills needed to perform record keeping and scheduling duties.
• Knowledge of Medical Terminology.
• BLS (AHA) certification preferred.

Pay Transparency

Prime Healthcare Illinois Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.75 to $24.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf