Patient Service Representative

Insight Global; Bradenton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Patient Services Representative for a direct hire opportunity. You will support patient care through registration, insurance verification, and collecting applicable coinsurance and copayments.

The role includes scheduling diagnostic and follow-up appointments, answering calls, greeting patients, managing wait times, and handling check-in/check-out tasks. You will also manage the cashier box, daily deposits, and process walk-ins.

Qualifications

• 2+ years of customer service or patient service experience.
• Strong written and verbal communication skills.
• Experience talking to clients and patients on the phone and via email.

Responsibilities

• Handle patient registration and insurance verification.
• Collect coinsurance and copayments; manage cashier box and daily deposits.
• Schedule diagnostic and follow-up appointments and answer phone calls.
• Greet patients on arrival, manage wait times, and complete check-in/check-out tasks.
• Process walk-in patients and visitors.

Skills

Customer service

Communication

Phone & email

Tools

Microsoft Office

Job description

Insight Global is seeking a Patient Services Representative for a direct hire opportunity.

This resource will handle general office functions that support patient care, including patient registration, insurance verification, and collecting applicable coinsurance and copayments. You'll also schedule diagnostic and follow-up appointments and answer phone calls. You'll greet patients when they arrive, manage wait times, and complete check-in and check-out tasks! You'll manage the cashier box and daily deposits, and process walk-in patients and visitors.

Required Skills & Experience

• 2+ years of customer service or patient service experience
• Very strong communication skills (written and verbal)
• Experienced in talking to clients and patients on the phone and via email
• Proficient with Microsoft Suite experience

Nice to Have Skills & Experience

• Knowledge of ICD-10 & CPT coding
• Prior outpatient or clinic-based experience
• Experience with electronic medical records (EMR/EHR)