Patient Service Representative

Solis Mammography; Bountiful (UT); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Holiday pay

Backup child/adult care

Job summary

Solis Mammography in Bountiful, UT is seeking a Patient Service Representative to be the first point of contact for patients, greeting and registering them and posting payments. This full-time role supports compassionate patient care and clinic flow.

The position requires a High School diploma, healthcare registration or customer service experience, cash handling, and familiarity with RIS and Microsoft Office. Your contributions help ensure accurate records and smooth front-desk operations.

Qualifications

• High School diploma is required.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology preferred.
• Ability to read, write and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to perform basic mathematical calculations.
• Experience with Microsoft Office Suite; RIS software preferred.

Responsibilities

• Greet patients and register them into the RIS system with demographic and insurance information.
• Collect patient payments and explain benefits where needed.
• Verify insurance coverage and perform scheduling and rescheduling of appointments.
• Maintain patient confidentiality and manage paperwork efficiently.
• Prepare documents for future appointments and link to patients’ records as required.
• Reconcile daily payments and generate a daily invoice journal.

Skills

Customer service

Communication

Cash handling

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Patient Service Representative

Looking to elevate your career? Join us!

Work Location

620 Medical Dr., Suite 350, Bountiful, UT 84010

Work Hours

Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography

• A Great Place to Work for the fifth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.