Lead Patient Service Representative

Solis Mammography; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Great place to work

Competitive benefits

Job summary

Solis Mammography in Salt Lake City seeks a Lead Patient Service Representative to oversee the front desk operations, ensuring smooth patient flow and exceptional service at a busy screening center. You will manage daily tasks, train staff, and maintain accurate patient data.

You will work full-time, 40 hours weekly, Monday–Friday, with occasional Saturday morning shifts, joining a compassionate team focused on delivering Solis’ high-touch patient experience.

Qualifications

• Minimum of two years’ experience in healthcare or patient care required.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time.
• Forms strong working relationships within the team.
• Prior supervisory experience preferred.

Responsibilities

• Provide services and support for the following areas:
• Manages daily operations of the front desk.
• Verifies and inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.

Skills

Healthcare experience

Customer service

Medical terminology knowledge

Reading and writing comprehension

Basic math

Team leadership

Job description

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Description

Looking to elevate your career? Join us!

Work Location: 1140 E 3900 S Salt Lake City, UT 84124

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am-5:30pm, Occasional Saturday’s 8:00am-12:00pm

The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization.

Department Highlights:

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need:

• Minimum of two years’ experience in healthcare or patient care required;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of medical terminology preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Forms strong working relationships within the team;
• Prior supervisory experience preferred;

.

A Day in the Life of a Lead Patient Service Representative:

• Provide services and support for the following areas:
• Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as
• evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

Area of Interest

Patient and Center Support

Position Type

Full Time

Hourly

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Solis Mammography complies with applicable Federal civil rights laws and does not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law

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