Patient Service Representative

Neighborhood Health Centers of Lehigh Valley; Bethlehem (Northampton County); On-site; USD 35,000 - 45,000; Full time

Job summary

Neighborhood Health Centers of Lehigh Valley is actively seeking Patient Services Representatives for both its medical and dental departments in the Bethlehem area. The role focuses on ensuring efficient patient flow within the clinic, assisting patients in accessing and paying for services.

The ideal candidate should be bilingual in English and Spanish and able to verify patient information, schedule appointments, and assist with external referrals. PA State clearances are required.

Qualifications

• Ability to speak and read English/Spanish is preferred.
• Experience in a healthcare setting is a plus.
• Must have PA State Criminal, Child Abuse, and FBI clearances.

Responsibilities

• Check in patients and verify insurance coverage.
• Collect patient information and payments.
• Schedule follow-up appointments and process referrals.
• Assist patients with applications for the patient portal.

Skills

Bilingual (English/Spanish)

Patient data management

Insurance verification

Customer service

Job description

The ability to speak and read English/Spanish is preferred.

This role may require working at different site locations between the Allentown, Bethlehem, and Easton area depending on the needs of the agency.

NHCLV is seeking Patient Services Representatives for both the medical and dental departments.

Job Summary

The Patient Service Representative's (PSR) primary purpose is to perform tasks related to efficient and effective patient flow in the clinic and assisting NHCLV patients in accessing and paying for NHCLV or other services.

Essential Functions

• Checking in patients, verifying insurance coverage, verifying income level for discount fee program, collecting accurate and complete patient information, obtaining copays and other payments from patients; answering NHCLV phones, making appointments as necessary, and transferring calls to appropriate departments.
• Check out duties including scheduling follow up appointments, printing orders requisitions and referrals, collecting additional fees based on any procedures performed, and initiating external referrals, or other assistance requested by clinical staff or patients.
• Data collection: assists with accurate and timely capture of patient information; calls patients, hospitals or other agencies to obtain any missing patient information related to billing, grant requirements or other NHCLV reporting activities.
• Invites patients to the practice patient portal and promotes their registration and use of the portal for non-emergent communications (appointment requests, refill requests, and other questions).
• Assists provider and nursing staff with daily activities and administrative tasks related to NHCLV patient visits.
• Assists patient as needed to arrange external patient appointments; completes referrals and/or pre-authorizations with insurance coverage, coordinates and sends all necessary documentation for external appointments.

PA State Criminal, Child Abuse and FBI clearances are required from within one year of employment for this position.