Patient Service Representative

Washington Radiology; Bethesda (MD); Presencial; USD 26 000 - 32 000; Tempo integral

Resumo da oferta

Washington Radiology in Bethesda, MD is seeking a Patient Service Representative to greet and register patients, verify insurance details, and handle payments in a busy front-office setting.

The role requires a high school diploma and ideally two years of healthcare registration or customer service experience; familiarity with RIS and Microsoft Office is a plus. This is a full-time position with generous benefits and a cohesive team.

Qualificações

• High school diploma required or equivalent.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling is expected.
• Basic knowledge of medical terminology is preferred.

Responsabilidades

• Greet patients in a professional and friendly manner and register patients including input of demographic and insurance information into the RIS.
• Explain forms to patients and assist with form completion, via paper or tablet.
• Process paperwork by scanning documents and maintaining confidentiality; ensure required orders for diagnostic tests are present.
• Collect patient payments and explain benefits; verify insurance when necessary.
• Schedule and reschedule patients, and reconcile daily payments; generate and review the daily invoice journal.

Conhecimentos

Customer service

Communication

Microsoft Office

Formação académica

High School diploma

Ferramentas

RIS software

Descrição da oferta de emprego

At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Patient Service Representative

Work Location

10215 Fernwood Road Suite 40 Bethesda, MD 20817

Work Hours

Full-Time, 40 hours weekly, Monday-Friday, 10:00am-6:00pm

Pay Range

$19.00-$23.00 commensurate with experience

Department Highlights

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
  • requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology

• A Great Place to Work for the fifth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.