Patient Service Representative

Dental Care Alliance; Baltimore (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance and disability benefits

401(k) plan

Team-oriented work environment

Job summary

Dental One Associate in Baltimore, MD is seeking a Patient Service Representative to join the clinical team and deliver high-level patient care in a team-based environment. You will handle phones, scheduling, and assist with patient treatment plans through financial arrangements, supporting staff and patients.

The role emphasizes excellent customer service, adaptability, and contributing to a welcoming office atmosphere.

Qualifications

• Experience working in a dental/medical/health-care office.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients upon arrival and departure.
• Answer patient questions according to policies.
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellations of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail daily
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Telephone handling

Healthcare office experience

Job description

Overview

Dental One Associate is looking for a Patient Service Representative in Baltimore , Maryland , to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Overview

Dental One Associate is looking for a Patient Service Representative in Baltimore , Maryland , to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What We Offer

• Pay: min$22-max$26 per hour
• Full time: Monday - Friday
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accountsChecking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.