Patient Service Representative

Trinity Health Mid-Atlantic; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare organization seeks a Patient Service Representative to provide assistance and information to patients while ensuring smooth patient registration. This part-time role emphasizes customer service, problem-solving, and maintaining patient confidentiality, requiring a high school diploma and a commitment to compassionate care.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to commute to work location for each scheduled shift.
• No option to work remotely for these roles.

Responsibilities

• Provides assistance, guidance, and direction to visitors and patients.
• Responsible for the complete collection of patient demographic and financial information.
• Schedules and registers patients for Radiology exams.

Skills

Communication

Problem-solving

Customer Service

Education

High school diploma or equivalent

Job description

Patient Service Representative page is loaded

Patient Service Representative

Apply locations Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Mi Saint Joseph Mercy Health System Urgent Care - Canton, Mi time type Part time posted on Posted 3 Days Ago job requisition id 00599276

Employment Type:

Part time

Shift:

Day Shift

Description:

POSITION PURPOSE
Provides assistance, guidance and direction to visitors and patients. Provides information to patients concerning regulatory requirements. Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Schedules, registers and check-in patients for both scheduled and walk-in Radiology exams. Uses departmental information systems to track and retrieve data. Problem solving and resolution of patient account issues. Routinely interacts with technical, physician and other support staff, as well as patients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Part-time, fully onsite opportunity.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.

Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Receives and greet visitors and patients. Ascertains the nature of their business.

Assists and for directs visitors, patients and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures.

Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills. Completes related forms and records and enters information into computerized systems.

Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services.)

Collects payment at time of registration. Verifies procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission.

Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services.

Obtains patient liability acknowledgment, explains the purpose and obtains signatures.

Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures.

Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes. This may include obtaining, clarifying, calculating and entering information, assisting in data retrieval.

May receive and respond to requests for release or verification of information. Locates orders and retrieves requested data from files. Maintains logs of work activities. Works various reports to ensure accuracy and completion of claims. Assists patients or physician office staff by referring to the appropriate sources of information.

Demonstrates team-player abilities and seamless service to patients.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education:

• Requires a high school diploma or equivalent.

• Ability to commute to work location for each scheduled shift.

• There is no option to work remotely for these roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Similar Jobs (3)

Patient Service Rep

locations Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Mi time type Full time posted on Posted 3 Days Ago

Patient Access Specialist - Full Time, Nights - Emergency Dept.

locations Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Mi time type Full time posted on Posted 30+ Days Ago

Patient Services Representative

locations 2 Locations time type Full time posted on Posted 3 Days Ago

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.