Patient Service Representative

Saint Joseph Mercy Health System; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider seeks a part-time Health Care Provider in Ann Arbor to facilitate patient registrations and interactions. The role involves collecting patient information, managing financial transactions, and ensuring excellent communication with patients and staff. This is a fully onsite position that requires a high school diploma and strong customer service skills.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to commute to work location for each scheduled shift.
• No option to work remotely.

Responsibilities

• Greet visitors and patients; ascertain the nature of their business.
• Perform patient registration by obtaining demographics.
• Collect payment at the time of registration.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Employment Type:

Part time

Shift:

Day Shift

Description:

POSITION PURPOSE

Provides assistance, guidance and direction to visitors and patients. Provides information to patients concerning regulatory requirements. Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Schedules, registers and check-in patients for both scheduled and walk-in Radiology exams. Uses departmental information systems to track and retrieve data. Problem solving and resolution of patient account issues. Routinely interacts with technical, physician and other support staff, as well as patients.

Essential Functions And Responsibilities

Part-time, fully onsite opportunity.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.

Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Receives and greet visitors and patients. Ascertains the nature of their business.

Assists and for directs visitors, patients and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures.

Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills. Completes related forms and records and enters information into computerized systems.

Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services.)

Collects payment at time of registration. Verifies procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission.

Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services.

Obtains patient liability acknowledgment, explains the purpose and obtains signatures.

Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures.

Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes. This may include obtaining, clarifying, calculating and entering information, assisting in data retrieval.

May receive and respond to requests for release or verification of information. Locates orders and retrieves requested data from files. Maintains logs of work activities. Works various reports to ensure accuracy and completion of claims. Assists patients or physician office staff by referring to the appropriate sources of information.

Demonstrates team-player abilities and seamless service to patients.

Required Education, Experience And Certification/Licensure

Education:

• Requires a high school diploma or equivalent.
• Ability to commute to work location for each scheduled shift.
• There is no option to work remotely for these roles.
  
  
  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

00599276

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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