Patient Service Representative

Vera Whole Health, Inc.; Anchorage (AK); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Job summary

Vera Whole Health, Inc. in Anchorage, Alaska is hiring a Patient Service Representative to be the first point of contact, delivering a welcoming clinic experience and supporting the care team with scheduling and administrative tasks.

You will greet patients, manage a multi-line phone system, verify insurance, collect copays, update the EMR, and perform outreach while maintaining HIPAA compliance. Strong customer service and 45+ WPM typing are expected.

Qualifications

• 1–2 years of healthcare front office experience.
• Strong customer service background.
• Multi-line phone system experience.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• Athena or other EMR experience.

Responsibilities

• Welcome and direct patients and visitors with professionalism.
• Resolve issues promptly and maintain a positive patient experience.
• Schedule appointments and maintain accurate patient records (EMR).
• Complete outreach tasks via reminder calls and emails.
• Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Verify insurance eligibility, collect copays, and coordinate with insurers.
• Process payments at time of service.
• Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Skills

Customer service

Phone systems

Typing 45+ wpm

HIPAA compliance

EMR experience

Education

High school diploma or GED

Job description

We are excited to announce an opening for a Patient Service Representative in Anchorage, Alaska! The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

How will you make an impact & Requirements

• Patient Greeting — Welcome and direct patients and visitors with professionalism.
• Customer Service — Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
• Outreach — Complete reminder calls, emails, and other outreach tasks.
• Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection — Process payments at time of service.
• Administrative Support — Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements to apply

• High school diploma or GED
• 1-2 years of healthcare front office experience required
• Strong customer service background
• Multi-line phone system experience
• Intermediate computer skills; 45+ WPM typing
• Ability to maintain confidentiality under HIPAA
• Athena or other EMR experience

About Vera Whole Health: Vera Whole Health is leading the shift to value-based care using an advanced primary care model that delivers a superior experience, providing longer appointments, same or next-day access, and both in-person and virtual care. By integrating data-driven insights and multifunctional care teams, Vera improves health outcomes, reduces total cost of care and consistently achieves a best-in-class member experience.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP) and much more!

Compensation Range: $18.00 to $27.00 The anticipated base salary range represents the Company's good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.