Patience Services Representative

Vera Whole Health; Fairbanks, Northern (AK, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(K) with matching

Disability (short & long-term)

Paid time off & holidays

Employee Assistance Program

Job summary

Vera Whole Health is seeking a Patient Service Representative in Fairbanks, Alaska to be the first point of contact and ensure a welcoming clinic experience. You will support the clinical care team with scheduling, patient communications, and accurate record-keeping.

The role requires 1–2 years of healthcare front office experience, strong customer service, and proficiency with multi-line phones and EMR systems such as Athena. Join a team focused on value-based care and patient-centered service.

Qualifications

• Must have high school diploma or GED.
• 1–2 years of healthcare front office experience.
• Strong customer service background.
• Experience with multi-line phone systems.
• Typing speed of 45+ wpm.
• Ability to maintain confidentiality under HIPAA.
• Experience with Athena or other EMR systems.

Responsibilities

• Greet patients and visitors professionally.
• Provide excellent customer service and resolve issues.
• Schedule appointments and update EMR records.
• Make reminder calls, emails, and outreach tasks.
• Manage high-volume phone calls with urgency protocols.
• Verify insurance eligibility and collect copays.
• Process payments at time of service.
• Perform general office duties and manage inventory.
• Maintain HIPAA and clinic safety compliance.

Skills

Customer service

Phone system

Typing speed 45 WPM

HIPAA compliance

Education

High school diploma or GED

Tools

Athena EMR

Job description

Job Description Summary

We are excited to announce an opening for a Patient Service Representative in Fairbanks, Alaska! The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

Key Responsibilities

• Patient Greeting — Welcome and direct patients and visitors with professionalism.
• Customer Service — Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
• Outreach — Complete reminder calls, emails, and other outreach tasks.
• Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection — Process payments at time of service.
• Administrative Support — Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements to apply

• High school diploma or GED
• 1-2 years of healthcare front office experience required
• Strong customer service background
• Multi-line phone system experience
• Intermediate computer skills; 45+ WPM typing
• Ability to maintain confidentiality under HIPAA
• Athena or other EMR experience

About Vera Whole Health

Vera Whole Health is leading the shift to value-based care using an advanced primary care model that delivers a superior experience, providing longer appointments, same or next-day access, and both in-person and virtual care. By integrating data-driven insights and multifunctional care teams, Vera improves health outcomes, reduces total cost of care and consistently achieves a best-in-class member experience.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP) and much more!

Compensation Range

$18.00 to $27.00 The anticipated base salary range represents the Company's good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.