Patient Service Rep - Urology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 34,000 - 36,000; Full time

Job summary

Hawaii Pacific Health’s Straub Benioff Medical Center in Honolulu seeks a Patient Service Representative to support the Urology department. You will interview, register, admit and update patients’ records, and serve as a liaison between patients and clinicians with a focus on friendly, accurate service.

The role is full-time with a day shift (10 hours) at Straub Benioff. Minimum qualifications include a high school diploma, one year of clerical healthcare experience, and basic computer skills;

Qualifications

• High school diploma or equivalent.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.

Responsibilities

• Interview, register, admit, update and create patients’ medical records for the Urology department.
• Process professional/technical fees generated by department providers in a timely, accurate manner.
• Perform cash handling and collection while delivering friendly, high-quality service to patients and families.

Skills

Customer service

Communication

Independence

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Our Urology professionals diagnose and treat disorders of the urinary tract in adults and children. The department provides medical and surgical treatment for incontinence, prostate problems, disorders of voiding, kidney stones, infertility, impotence and genitourinary malignancies. Our board-certified Urologists also perform minimally-invasive laser surgery, which permits faster healing for the patient.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Urology department and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 10 Hours

Work Type: Full Time Regular

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-9) and Current Procedural Terminology (CPT) coding certification.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.