Patient Service Rep - Risser / Orthopedics (Pasadena)

Cedars-Sinai Medical Center; Pasadena (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cedars-Sinai Medical Center in Pasadena is seeking a Patient Service Rep to manage patient intake, registration, appointment scheduling, and payment collection while delivering outstanding customer service. The role emphasizes accurate data in CS-Link and coordination with a multi-specialty team.

The ideal candidate has two years of outpatient medical office experience and a high school diploma or GED. You will contribute to a smooth check-in/out process and uphold infection prevention standards

Qualifications

• High school diploma or GED required or preferred.
• Two years of experience as a Patient Service Rep in outpatient medical settings preferred.
• Strong communication and multi-tasking skills.

Responsibilities

• Provides outstanding customer service through patient intake, prioritization, and resolution of calls for a multi-specialty team.
• Greet patients and assist with resolving patient issues.
• Check-in and out patients and collect co-payments, verify demographics and insurance data in CS-Link.
• Schedule appointments, complete patient registration, collect payments, and provide high standard of service.
• Assist with physician schedules, patient/provider correspondence, and referrals/authorizations.
• Monitor and improve patient care flow and CS-Link message pools.

Skills

Customer service

Telephone communication

Attention to detail

Education

High school diploma or GED

Job description

Trending

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Job Info

• Job Identification 17612
• Legal Employer Cedars-Sinai Medical Care Foundation
• Job Category Administrative
• Job Function Admissions/Registration
• Locations 289 West Huntington Dr, Arcadia, CA, 91007, US