Patient Service Rep - Resource Pool

Southeast Hospital; Oklahoma City (OK); On-site; USD 31,000 - 47,000; Full time

Job summary

Mercy Oklahoma Clinics in Oklahoma City seeks a Patient Service Representative to join the Primary Care Resource Pool, traveling to several clinics in the OKC metro. You will be the first point of contact, ensuring a positive patient experience by managing front desk operations and workflows.

The role requires greeting patients, handling scheduling, and maintaining EHR accuracy, with emphasis on infection control and teamwork within a fast-paced setting.

Qualifications

• Education: High school diploma or equivalent required.
• No prior experience required, but healthcare office experience preferred.
• Strong communication and organization skills.

Responsibilities

• Greets patients and verifies their identity.
• Answers phones and performs clerical duties including chart creation and scanning.
• Performs check-in/check-out and appointment scheduling.
• Maintains clinic equipment and office devices.
• Maintains EHR/chart accuracy and reviews departmental communications.

Skills

Customer service

EPIC EHR

Front desk operations

Scheduling

Education

High school diploma or equivalent

Tools

Epic EHR system

Job description

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.


• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.


• Performs all necessary check-in, check-out, and appointment scheduling activities.


• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.


• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.


• Supports and implements new changes in EPIC or workflows.


• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.


• Maintains EHR and chart accuracy.

• Oklahoma City, Oklahoma


• Clinical Support


• Administrative/Clerical/Registration


• Regular


• Full-time


• Mercy Oklahoma Clinics


• JR266433

Qualifications

Education: High school diploma or equivalent required.

Experience: None required. One year of applicable medical office experience preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.