Patient Service Rep - Full Time - Mercy Hospital Watonga

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Watonga (OK); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plans

Team-based care environment

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative to be the first contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role emphasizes strong communication, data entry, and confidentiality, with training provided for Clinic Core Front Desk duties and ongoing professional interactions with healthcare staff.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential for interacting with patients and staff.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Serve as the first point of contact for patients and visitors, managing front desk operations and workflows.
• Maintain patient privacy and follow privacy policies.
• Provide courteous, professional service and address inquiries with tact and diplomacy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Clinic Front Desk Training

Education

High school diploma

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.