Patient Service Rep - Resource Pool

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO (paid time off)

Tuition support

Retirement plan with company match

Job summary

Mercy is seeking a Patient Service Representative for a Primary Care Resource Pool in the Oklahoma City metro area. This full-time role entails front desk operations, patient check-in/check-out, and appointment scheduling across multiple clinic locations.

The ideal candidate has a high school diploma or equivalent; medical office experience is preferred but not required. The role emphasizes patient experience, accuracy in EHR, and adaptability to Epic workflows.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred but not required.

Responsibilities

• Greets patients and verifies identification in a courteous and professional manner.
• Handles front desk duties: answering phones, chart creation in Epic, processing mail, scanning, RightFax, copies.
• Performs check-in/check-out and appointment scheduling activities.
• Maintains clinic equipment and basic office tools (computer, scanner, card machine, copier, fax, calculator).
• Reviews communications, attends meetings, and suggests workflow improvements.
• Supports Epic/workflow updates and changes.
• Ensures a safe, clean reception area following Infection Control guidelines.
• Maintains EHR and chart accuracy.

Skills

Front desk operations

Patient interaction

Communication

Education

High school diploma or equivalent

Tools

Epic

Job description

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Job Description

Find your calling at Mercy!

Position Details

Patient Service Rep - Resource Pool

Full-time, 40 hours per week

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Qualifications

Education:

High school diploma or equivalent required.

Experience:

None required. One year of applicable medical office experience preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.