Patient Service Rep - Rehab Services

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Hawaii Pacific Health's Straub Benioff Medical Center in Honolulu is seeking a Patient Service Representative for Rehabilitation Services. The role involves greeting patients, processing registrations, and supporting the medical team with billing and administrative tasks.

You will interview, register and update patient records, handle cash and billing, and assist providers with clerical duties. Strong communication and customer-service skills are essential for delivering compassionate care.

Qualifications

• High school diploma or equivalent.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.

Responsibilities

• Interviewing, registering, admitting, updating and creating patients' medical records.
• Performing accurate and timely processing of all professional/technical fees generated by department providers.
• Performing cash handling and collection.

Skills

Customer service

Communication

Clerical support

Cash handling

Education

High school diploma or equivalent

Tools

EPIC

ICD-9

CPT coding

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Rehabilitation Services provides physical and occupational therapy services to both inpatients and outpatients across the full continuum of care. Our trained experts specialize in a variety of innovative programs for people with physical and cognitive disabilities and injuries, including conditions such as brain injury, stroke, spinal cord disorders, orthopedic injuries and post-surgical rehabilitation, multiple sclerosis, amputations, arthritis, Parkinson's disease and chronic pain.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at our Rehabilitation Services. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients' medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai'i's people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 25.83 - 27.19 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-9) and Current Procedural Terminology (CPT) coding certification.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.