Patient Service Rep - Oncology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Straub Benioff Medical Center in Honolulu, Hawaii, seeks a Patient Service Representative to ensure warm and efficient patient interactions at the Oncology outpatient center. You will interview, register, admit, and update medical records, and handle billing tasks under supervision.

Strong communication and customer service are essential. The role is based at Straub Benioff Medical Center - King Street Clinic with a Day 8-hour schedule.

Qualifications

• High school diploma or equivalent.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.
• Preferred: Basic medical terminology.
• Preferred: Experience with EPIC.

Responsibilities

• Interview, register, admit, and update/create patients' medical records.
• Process professional/technical fees and handle cash collection.
• Serve as a liaison between patients and staff with clerical and reception duties.
• Assist with a variety of administrative tasks in the Oncology department.
• Deliver warm, friendly, and helpful patient service.

Skills

Clerical experience

Basic computer skills

Customer service

Independent work

Education

High school diploma or equivalent

Tools

EPIC

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai’i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai’i, such as minimally invasive cardiac surgery and total joint replacement.

The board-certified physicians in the Oncology department evaluate and treat all types of cancer and blood disorders. At Straub’s newly renovated Outpatient Treatment Center, patients receive blood transfusions, chemotherapy, nutritional support, antibiotics and other IV therapies. Straub’s Certified Oncology Nurses are trained to provide education and emotional support to patients and their families. The Straub Cancer Center team includes board certified physicians, nurses, registered dietitians, outpatient and inpatient staff, and a quality of life professional. In addition to treatment and therapy, the Center offers family education and support group sessions to help patients and their families cope with illness.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Oncology department by facilitating clerical and reception responsibilities and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai’i’s people.

Location: Straub Benioff Medical Center - King Street Clinic

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34571

Pay Range: 25.83 - 27.19 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai’i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.