Patient Service Rep Radiology

Essentia Health; Fargo (ND); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health in Fargo, ND seeks an organized Patient Scheduler to pre-register and schedule appointments, tests, and procedures. You will handle calls, follow-up tasks, and referrals, while coordinating with care teams to ensure timely, accurate patient care.

You will be responsible for full pre-registration, insurance verification, and data entry into the EHR, with cross-service line scheduling and coverage as needed.

Qualifications

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling.
• Full pre-registration of all patients calling to schedule an appointment, including updating guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Responsibilities

• Pre-registers patients and schedules appointments, procedures, tests, and other services.
• Answers incoming calls and manages follow-up and referral work queues.
• Communicates with patient care teams to ensure efficient, appropriate care for patients.
• Provides cost estimates and itineraries for upcoming appointments.

Job description

Department

3005030 RADIOLOGY ADMINISTRATION - 32ND CLIN

Building Location

32nd Avenue Building

Department

3005030 RADIOLOGY ADMINISTRATION - 32ND CLIN

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications

• Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications

1

Shift Rotation

Day Rotation (United States of America)

Holidays

No

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].