Patient Access Representative

Essentia Health; Sandstone (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) employer contributions

Tuition reimbursement

Job summary

Essentia Health in Sandstone, MN is seeking a patient access professional to greet customers and facilitate the patient registration process. The role involves interviewing patients, collecting demographic and financial information, and ensuring accurate registration and billing.

Responsibilities include handling co-pays, updating patient records, answering calls, and scheduling appointments while providing high-quality customer service to patients and staff.

Qualifications

• Interviews patients to obtain complete demographic details and financial information.
• Collects insurance cards and identifications, updates medical records.
• Performs point of service data collection, including co-pays and deposits.
• Maintains assigned work queues and follows supervisor guidance.
• Interacts with patients and staff to provide high-quality customer service.
• Answers calls, schedules appointments, and referrals to clinical team as needed.

Responsibilities

• Responds to patient inquiries with courtesy and professionalism.
• Interviews and collects demographic/financial data for accurate registration and billing.
• Reconciles cash drawer and reports daily deposits for revenue accounting.
• Maintains and updates patient information in the system as required.
• Provides support across registration functions and acts as a liaison with clinical staff.

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location

Essentia Health Sandstone

Department

1006160 REGISTRATION - EH SS

Education Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

0.6

Shift Rotation

Day/Eve/Night Rotation (United States of America)

Shift Start Time

Day/Eve/Nights

Shift End Time

Day/Eve/Nights

Weekends

Rotating

Holidays

No

Call Obligation

No

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].