Patient Accounts Representative - Full Time

Munisingmemorial; Michigan; On-site; USD 24,796 - 38,572; Full time

Job summary

Munising Memorial is seeking a Billing Specialist to provide professional billing assistance and customer service to patients, insurance representatives, and collection agencies. You will ensure that billing data is correct and remains up-to-date with changes in the hospital billing system.

You will prepare inpatient/outpatient billings, post adjustments, obtain financial arrangements, verify demographics, mail statements, and follow up on unpaid accounts, all while maintaining confidentiality

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience in a hospital billing office or equivalent.
• Associates degree preferred.

Responsibilities

• Prepares all inpatient/outpatient billings within their patient segment in a timely manner.
• Post all patient accounts adjustments, including refunds, bad debts, financial assistance, debits/credits (admin. adjustments).
• Obtains financial arrangements on all personal pay patients and patient deductibles.
• Verifies all patient demographics and insurance information is correct.
• Verifies insurance coverage on commercial insurance.
• Follows up on all types of insurance.
• Mails statements to patients after being generated in a timely manner.
• Mails collection letters and makes phone calls to patients that have not made payments.
• Responds to inquiries regarding patient accounts professionally and timely.
• Prepares monthly write-off list.
• Sends appropriate accounts to the collection agency.
• Maintains inpatient/outpatient billing files.
• Remains knowledgeable of hospital billing fundamentals.
• Performs assigned duties independently with minimum supervision.
• Adapts to changes in workload without compromising quality of work.

Skills

Billing and collections

Customer service

Data entry

Communication skills

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

Hospital billing system software

Microsoft Office

Job description

Description

Provides professional billing assistance and customer service to patients, insurance representatives, and collection agencies. Ensures that the billing data is correct and stays up-to-date with changes in the hospital billing system.

Essential Functions

• Prepares all inpatient/outpatient billings within their patient segment in a timely manner.
• Post all patient accounts adjustments, including refunds, bad debts, financial assistance, debits/credits (admin. adjustments), employee and other discounts
• Obtains financial arrangements on all personal pay patients and patient deductibles.
• Verifies all patient demographics and insurance information is correct.
• Verifies insurance coverage on commercial insurance.
• Follows up on all types of insurance.
• Mails statements to patients after being generated in a timely manner.
• Mails collection letters and makes phone calls to patients that have not made payments.
• Responds to all inquiries regarding patient accounts professionally, in a polite and timely manner.
• Prepares monthly write-off list.
• Sends appropriate accounts to the collection agency.
• Maintains inpatient/outpatient billing files.
• Remains knowledgeable of the fundamentals of hospital billing.
• Performs assigned duties independently with minimum supervision. Recognizes and performs duties that are not directly assigned.
• Able to adapt to change in workload without interference to the quality of work.

Requirements

Professional Requirements

• Completes annual education requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty.
• Completes in-services and returns in a timely fashion.
• Attends annual review and department in-services, as scheduled.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• This position is responsible for wholehearted, genuine operations of all aspects of the safety and health program – including compliance with rules and regulations- and for continuously practicing safety and health while performing their duties.
• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.

Regulatory Requirements

• High school graduate or GED equivalent.
• Minimum of 1 year experience in a hospital billing office or equivalent
• Associates degree preferred.

Physical Requirements

• Prolonged periods of sitting, standing and walking
• Requires normal vision range
• Requires hand-eye coordination and manual dexterity
• Requires repetitive motion, including data entry and filing.
• Ability to lift/push/pull a minimum of 10 pounds.