Patient Service Rep (PSR) Journey Recovery Center

St. Elizabeth Healthcare; Covington (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

No nights

PTO

Medical/Dental/Vision

403b with Match

Career Growth

Job summary

St. Elizabeth Healthcare is seeking a Patient Service Representative I in Covington, KY. You will collect demographic and insurance information, handle payments, answer phones, and enter accurate data into the EMR system to support the patient revenue cycle.

Responsibilities include scheduling, verifying insurance, collecting payments, ensuring timely documentation for charge entry, and processing referrals. The role emphasizes excellent customer service and compliance with OSHA/HIPAA.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service role.
• Proficiency in Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedules appointments by phone or in person, coordinating with providers for availability.
• Verifies patient demographics and current insurance information.
• Collects co-pays, self-pays, and outstanding balances.
• Ensures patient information is complete for charge entry.
• Completes daily close out procedures per policy.
• Handles referrals, pre-certifications, and scheduling of tests.

Skills

Customer service

Data entry

Phone handling

Excel

Word

Outlook

PowerPoint

Education

High School Diploma/G.E.D.

Tools

EMR

Job description

Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Reports to the Practice Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Description:

BENEFITS:

• No Nights, Holidays, or Weekends
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

DUTIES AND RESPONSIBILITIES:

• Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

EDUCATION:

Minimum: High School Diploma/G.E.D.

Desired: Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE:

1-year experience in a customer service role.

LICENSES AND CERTIFICATIONS:

None

FLSA Status:

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.