Patient Service Representative I - Richwood Urgent Care

SEP Summit Medical Group, Inc.; North Carolina; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision

403b with Match

Career Growth

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative I to collect patient demographics, insurance information, and assist in revenue-cycle activities.

The role includes data entry into the EMR, scheduling, referral processing, and delivering customer service while adhering to OSHA and HIPAA regulations. The position requires a high school diploma or GED, familiarity with Excel/Word/Outlook/PowerPoint, and preferred certifications such as CCMA/CMA/RMA/EMT.

Qualifications

• Minimum: High School Diploma/G.E.D.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs, and document all information in patients’ chart.
• Document the appropriate patient history in patients’ chart.
• Provide clear direction to the patient and address concerns about the exam and document accordingly.
• Prepare the patient for the exam and assist the provider during the examination.
• Perform nursing procedures under supervision of the providers and administer medications as directed.
• Ensure all patient information and forms are complete and accurate. Maintain logs and compliance with OSHA, CLIA and HIPAA.

Education

High School Diploma/G.E.D.

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job Summary

Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Benefits

Paid Time Off Medical, Dental, and Vision 403b with Match Opportunity for Career Growth

Schedule

Full-time, 40 hours, 4-10s Monday-Friday: 9:30 AM – 8:00 PM Saturday & Sunday: 8:30 AM – 7:00 PM This position includes a rotating schedule of every other weekend Saturday and Sunday

Education

Minimum: High School Diploma/G.E.D. Knowledge of Excel, Word, Outlook and PowerPoint

Years of Experience

• MUST have one of the following: 1 year MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience.
• Completion of MA Program including hands-on MA externship.
• Completion of SEP Internship.
• Completion of EMT certification.
• Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities such as Athletic Trainer

Licenses and Certifications

• Preferred: An approved credential, such as the CCMA, CMA, RMA, ARMA or EMT

Duties and Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients’ chart.
• Document the appropriate patient history in patients’ chart.
• Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart.
• Prepare the patient for the exam.
• Assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patient under direction of the provider(s).
• Collecting/preparing laboratory specimens and performing basic laboratory tests.
• Preparing and administering medications as directed by the provider.
• Ensure all information is complete and accurate in-patient chart.
• Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form).
• Maintain adequate level of supplies in exam rooms and workstation.
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments.
• Report malfunction of equipment to appropriate supervisor.
• OSHA, CLIA and HIPAA compliance.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Completion of referral process/outpatient test scheduling, and precertification.
• Timely and accurate filing/distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.

MA Clinical Requirements

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature)
• Assisting providers with exams and procedures
• Administering injections and immunizations
• Performing EKG and other essential laboratory procedures
• Collecting patient samples (fingerstick, throat/nose swabs, urine)
• Answer and triage patient phone calls and questions

FLSA Status

Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.