Patient Service Representative (PSR) Florence Urgent Care

St. Elizabeth HealthCare; Florence (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403b with Match

Opportunity for Career Growth

Job summary

St. Elizabeth HealthCare in Florence, KY, is hiring a Patient Service Representative I for its urgent care. The role focuses on collecting accurate demographics and insurance information to support the revenue cycle, handling payments, and delivering customer service.

It requires at least 1 year in a customer service role and a high school diploma, with preferred medical office experience. The position involves scheduling, data entry into EMR, verification of insurance, and interaction with

Qualifications

• High School diploma or GED required.
• Medical office experience desired.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedule appointments and match availability with patients' preferences.
• Verify patient demographic information and current insurance details in PM/EMR systems.
• Collect co-pays, self-pays, and outstanding balances.
• Ensure complete and accurate documentation for charge entry.
• Answer telephones promptly and maintain friendly, helpful service.
• Prepare new patient records and assist with referrals and scheduling.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or GED

Medical Office Experience

Tools

Excel

Word

Outlook

PowerPoint

Job description

Patient Service Representative (PSR) Florence Urgent Care

Job Type

Regular

Scheduled Hours

40

Job Summary

Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Benefits

• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Duties and Responsibilities

• Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

Education

Minimum: High School Diploma/G.E.D.

Desired: Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

Years of Experience

1-year experience in a customer service role.

Licenses and Certifications

None

FLSA Status

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.