Patient Service Rep - PRN, Days, Evening, Weekend

mercy; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Stoddard in Dexter, MO is seeking a Patient Service Representative to manage front desk operations, greet patients, verify information, schedule appointments, and coordinate with clinical staff. This PRN role supports a positive patient experience and smooth clinic workflows.

The position requires strong communication, confidentiality, and the ability to work under pressure. Training is provided to ensure excellent patient service and accuracy in documentation.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to handle confidential information with discretion.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy & HIPAA

Adaptability

Front Desk Training

Education

High school diploma

Tools

Microsoft Word

Data entry systems

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Location

Mercy Hospital Stoddard

1200 North One Mile Rd

Dexter, MO 63841

Hours / Schedule

PRN (Days, Evening, Weekend)

MOB Clinic

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.