Patient Service Rep - FIC, Administration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 71,148,000 - 74,901,000; Full time

Job summary

Hawaii Pacific Health's Straub Ward Clinic in Honolulu is seeking a Patient Service Representative to ensure warm, friendly, and efficient front-desk support across hospital and clinic settings.

Responsibilities include interviewing, registering and admitting patients, updating medical records, processing fees, and handling payments while delivering excellent customer service in a fast-paced healthcare environment. Basic computer skills and strong communication are essential.

Qualifications

• One year of clerical support in a healthcare setting.
• Basic medical terminology preferred.
• EPIC experience preferred.

Responsibilities

• Interview, register, admit and update patients’ medical records.
• Process professional and technical fees accurately and timely.
• Handle cash transactions and payments with precision.
• Provide warm, friendly service and act as liaison between patients and staff.

Skills

Communication skills

Customer service

Clerical tasks

Basic computer skills

Education

High school diploma or equivalent

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

As Straub patients, our clients have access to over 300 specialists and all the services of Straub Hospital. Our FIC clinic provides services in the prevention, diagnosis and treatment of illness and injury for the entire family. Our Family Medicine physicians specialize in the diagnosis, management and nonsurgical treatment of unusual or serious diseases. Our family physicians are devoted to providing personal, comprehensive and continuing care for people of all ages in the context of the family and the community. These warm professionals emphasize disease prevention and health promotion with a strong foundation in primary care ethics, and are often best qualified to serve as the patient’s advocate in all health-related matters, including the appropriate use of consultants, health services and community resources.

As the Patient Service Representative, you will help to ensure that Straub Ward Clinic patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include: interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection. We are looking for a sensitive and helpful individual with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center - First Insurance Ctr Clinic

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a healthcare setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.