Patient Service Rep – Full Time – Hand Surgery Edmond I-35 North

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

Tuition support

Matched retirement plans

Résumé du poste

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. This role supports a seamless patient experience by managing front-desk operations, scheduling, and initial intake while coordinating with clinical staff.

You will discuss patient financial responsibility, help explain payment options, collect payments, and document conversations and outcomes accurately.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsabilités

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility and available payment options.
• Request and collect patient payments and document financial conversations and outcomes.
• Collaborate with clinical teams to ensure smooth patient intake and scheduling.

Connaissances

Communication

Data entry

Customer service

Confidentiality

Attention to detail

Adaptability

Formation

High school diploma or equivalent

Description du poste

Job Description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.