Patient Services Representative - N

The University of Kansas Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Kansas Health System seeks a Patient Services Representative to manage front-desk activities, patient registration, and payment collection at the N St Rose Medical Pavilion. You will also assist with scheduling, check-out, and EMR support to ensure a smooth patient flow.

Qualifications include a high school diploma, healthcare clerical experience preferred, and BLS within 30 days. Strong communication, confidentiality, and teamwork are essential.

Qualifications

• High school graduate or GED.
• Healthcare clerical/registration/customer service experience preferred.
• BLS certification must be obtained within 30 days of hire.
• Fluent English, reading and writing.
• Basic computer skills (Excel, Word, Adobe, Office).
• Confidentiality and good judgment required.

Responsibilities

• Register patients prior to visit and upon arrival, update demographics and verify insurance.
• Preauthorization of clinic visits as needed.
• Collect copays and self-pay balances.
• Handle check-in/out and phone reception as needed.
• Provide MyChart EMR system activation and support.

Skills

Customer service

Communication

Teamwork

Attention to detail

English language

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Adobe

Office Suite

Job description

Patient Services Representative - N St Rose Medical Pavilion

Position Summary / Career Interest: The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Responsibilities and Essential Job Functions

• Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.
• Preauthorization of clinic specific visits as needed.
• Collecting copays and self-pay balances.
• Point of service paperwork, acquire signatures and scan to chart.
• Provide activation and support for the MyChart EMR System.
• Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time.
• Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare/Medicaid and other insurance rules and regulations.
• Completes MSPQ as required for admission.
• Responsible for direct rooming protocol of patients in the clinics.
• Responsible for check in/out and phone reception as needed.
• Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
• Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
• Responsible for following Personal Protective Equipment (PPE) guidelines.
• Employee will receive a 30-60-90-day quality assessment.
• PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
• Processes doctor’s orders Faxes documents.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Other duties may be assigned as required.

Required Education and Experience

High School Graduate or GED.

Preferred Education and Experience

Clerical, registration and/or customer service experience within a health care setting.

Required Licensure and Certification

Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) must be obtained within 30 days of hire.

Preferred Language Skills

Fluent English - Ability to read and write English.

Knowledge Requirements

Must have basic computer skills including Microsoft Excel, Word, Adobe and Office. Customer service skills required. Must possess the ability to work well with others, maintain confidentiality and use good judgement.

Prefer knowledge of Financial Information/Insurance (information related to insurance, billing and payment), Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates.

Clinical Information (information that describes a patient's health status), Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, and History and Physical preferred.

Coding Information (clinical information that is in (alpha) numeric format) such as ICD-9 Codes, Rev Codes, CPT Codes preferred.

Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment.

Time Type

Full time

Diversity Statement

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities.

University of Kansas Health System Overview

About The University of Kansas Health System. As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.

Job Requisition ID

R-58122